Consumer Duty Statement

Consumer Duty Statement

At Lifeline Protect Ltd, we are committed to upholding the highest standards of integrity and professionalism in our role as a mortgage and insurance broker in the United Kingdom. As an appointed representative of Religare UK, we prioritize the best interests of our clients and adhere to the Consumer Duty principles outlined by the Financial Conduct Authority (FCA). Our Consumer Duty Statement reflects our unwavering dedication to providing you with exceptional service and ensuring your financial well-being.

1. Putting Your Interests First:

We are duty-bound to act honestly, fairly, and professionally in all interactions with you. Your interests are paramount, and we will always strive to identify and prioritize your specific needs and objectives when offering mortgage and insurance advice.

2. Providing Clear and Transparent Information:

Lifeline Protect Ltd is committed to providing you with clear and transparent information about our services, products, and any associated costs. We want you to make informed decisions, so we will ensure that all information is presented in a manner that is easy to understand.

3. Tailoring Our Advice to Your Needs:

Our team of experienced advisors is dedicated to tailoring their recommendations to your unique circumstances. We will take the time to understand your financial goals, preferences, and constraints to provide advice that aligns with your best interests.

4. Avoiding Conflicts of Interest:

Lifeline Protect Ltd is committed to identifying and managing any conflicts of interest that may arise in our business operations. Our aim is to ensure that our advice remains unbiased and focused on achieving your financial objectives.

5. Continuous Review of Your Financial Situation:

We understand that your financial situation may change over time. As such, we are dedicated to conducting regular reviews of your mortgage and insurance arrangements to ensure they continue to meet your needs and objectives.

6. Accessible and Responsive Service:

Lifeline Protect Ltd is here to provide you with an accessible and responsive service. Our team is available to answer your questions, address concerns, and provide support throughout your journey with us.

7. Providing Information on Complaints:

In the unlikely event that you are not satisfied with our services, we have established a clear and effective complaints procedure. We will promptly address any complaints and work towards a fair resolution.

Your financial well-being is of the utmost importance to us. Lifeline Protect Ltd, as an appointed representative of Religare UK, is dedicated to delivering on our Consumer Duty to ensure that your interests are safeguarded at all times. If you have any questions or require further information about our services or the Consumer Duty, please do not hesitate to get in touch with us.

Thank you for choosing Lifeline Protect Ltd as your trusted mortgage and insurance broker.

Testimonials

What People Says About Us

Was in need of a mortgage advisor recently when I got a reference for Lifeline Protect from one of my friends and I could see the reason straightaway. Lifeline Protect not only picked the best mortgage deal for me but went out of his way to present the comparisons in a way that was easy to understand for a non financial guy like me. He was just a call/message away throughout the process. He has a fantastic team that works round the clock to get the best possible deal to you. If you are in need of financial advice, Lifeline Protect is the Company to go to. 

Satish Pai (Reading)

Keep up the brilliant service Lifeline Protect.

I had nearly 10 weeks for my remortgage to be completed by 1Jun20. That us when I contacted LifelineProtect for whom i had had an excellent reference. Although 10 weeks is ample time in usual situation but with COVID-19 lockdown and added to that lenders/underwriters working from home, the stretched time it took for the lenders and their solicitors made the process a bit difficult. However with the rich experience and professionalism of Lifeline Protect's team I was left with minimum botheration and completion happened on dot to my satisfaction. Similarly was the case with our life insurance policies. Lifeline Protect's advice in taking the apt policy with the optimum cover was very beneficial in we honing in on the policy and was done seamlessly. I would always bank upon such professional approach and would definitely refer LifelineProtect to any other person seeking mortgage broker or insurance broker.

Ravi (Amersham)

We bought our house in 2019 in Walsall. From the very initial stages of giving an offer/price for the house to final sale- throughout whole process Lifeline protect was exceptionally helpful. His advise was spot on and he managed to get a very good rate of interest and mortgage for us. He and his team were very thorough, easily approachable and helpful.

Interestingly We had initially planned to go with another mortgage adviser. Inspite of this Lifeline protect acted very professionally and kept us advising what will be right for us.

And as it happened that our initial choice of mortgage advisor abandoned us at the last moment- and Lifeline protect helped us secure our mortgage.

We were very impressed with his approach and professionalism.

We would highly recommend him and his team to anyone as one of the best mortgage brokers in Walsall.

Dr Samyak Das

I bumped into lifeline protect and his team through word of mouth. I live in west sussex and was looking for a very professionalunbiased and a knowledgeable advisor.

Although we have many experts attached to the estate agents, its always difficult to see them as independent advisers ( My personal opinion). My friends were absolutely spot on!

Excellent working ethos and very professional. lifeline protect put my mind to ease and drilled down the issues which may crop up with my application.

They also are far advanced with IT as you just have to just upload your documents onto a IT secure portal.

The process is really simple and we do get updated on a regular basis through the portal and via email if necessary.

I got a very good mortgage deal for buy to let property which was prior to the pandemic and still seems to be best deal on plate despite the lower interest rates now.

My hunt for a new home is on and I will be using their services again!

Sathish

Your Property will be repossessed if you do not keep up with your mortgage payments